The Big Book of Customer Service Training Games (Big Book Series)
by Peggy Carlaw
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List Price: $24.95
Our Price: $9.00
Your Save: $ 15.95 ( 64% )
Availability: Usually ships in 24 hours
Manufacturer: McGraw-Hill
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Average Customer Rating:  
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Binding: Paperback
Dewey Decimal Number: 658.812
EAN: 9780070779747
ISBN: 0070779740
Label: McGraw-Hill
Number Of Items: 1
Number Of Pages: 209
Publication Date: 1998-09-01
Publisher: McGraw-Hill
Studio: McGraw-Hill
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Spotlight customer reviews:
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Customer Rating:
Summary: A useful way to train your people
Comment: Games are a great way to train people as the fun element helps the key learning points to be absorbed. This book provides a range of activities that you can dip into to liven up your customer service training. Experienced trainers/facilitators may not benefit as much from this title but it could give some new ideas or approaches. If nothing else it will stop your customer service training being boring!!
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
Customer Rating:
Summary: csi review
Comment: This book was full of fun and easy games. I was able to implement the games while conducting a customer service class. The participants enjoyed the games and it really made the class move along quicker and I received the participation I was looking for. Great for small groups.
Customer Rating: 
Summary: Good for basics
Comment: Likely best for entry level through mid level customer service. Enough exercises to get your folks "thinking" and focused on improved communications - a huge piece of excellent customer service.
Customer Rating:
Summary: The Big Book of Customer Service Training Games (Big Book of Business Games)
Comment: This would be a great book for a new trainer, but not for a seasoned professional. There are not enough "fun" games in this book. Many of the games are just meant intiate a discussion about a topic. I was under the impression that the games would be more interactive.
Customer Rating:
Summary: Best for active customer service training and seminars
Comment: Pick and choose as you wish. It added spice and enthusiasm to my meirc customer service training in dubai.
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Editorial Reviews:
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Customer Rating:
Summary: A useful way to train your people
Comment: Games are a great way to train people as the fun element helps the key learning points to be absorbed. This book provides a range of activities that you can dip into to liven up your customer service training. Experienced trainers/facilitators may not benefit as much from this title but it could give some new ideas or approaches. If nothing else it will stop your customer service training being boring!!
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
Customer Rating:
Summary: csi review
Comment: This book was full of fun and easy games. I was able to implement the games while conducting a customer service class. The participants enjoyed the games and it really made the class move along quicker and I received the participation I was looking for. Great for small groups.
Customer Rating:
Summary: Good for basics
Comment: Likely best for entry level through mid level customer service. Enough exercises to get your folks "thinking" and focused on improved communications - a huge piece of excellent customer service.
Customer Rating:
Summary: The Big Book of Customer Service Training Games (Big Book of Business Games)
Comment: This would be a great book for a new trainer, but not for a seasoned professional. There are not enough "fun" games in this book. Many of the games are just meant intiate a discussion about a topic. I was under the impression that the games would be more interactive.
Customer Rating:
Summary: Best for active customer service training and seminars
Comment: Pick and choose as you wish. It added spice and enthusiasm to my meirc customer service training in dubai.
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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