Difficult Conversations
by Sheila Heen
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List Price: $25.00
Our Price: $9.75
Your Save: $ 15.25 ( 61% )
Availability:
Manufacturer: Random House Audio
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Average Customer Rating:  
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Binding: Audio Cassette
Dewey Decimal Number: 158.2
EAN: 9780553525687
Format: Abridged
ISBN: 0553525689
Label: Random House Audio
Number Of Items: 4
Publication Date: 1999-04-06
Publisher: Random House Audio
Release Date: 1999-04-06
Studio: Random House Audio
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Spotlight customer reviews:
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Customer Rating:
Summary: Full of how to's
Comment: Definitely on my recommended book list. A must read for women in business.
Susan Bock
The Success Coach for Women in Business
www.SusanBockSolutions.com
Customer Rating: 
Summary: Good Reference
Comment: Good reference book with some good advice in it. I would recommend it for someone having to deal with some really difficult folks!
Customer Rating:
Summary: conversations
Comment: It is intense with good information, should be read slowly in order to incorporate suggested language into daily routine.
Customer Rating:
Summary: Looking forward to great results!
Comment: This book helped me to recognize where some of my previous conversations have gone wrong and should help me gain the foresight I need to avoid repeating the same mistakes in the future. Also a book that have a great chapter about this topic is I Love You. Now What?: Falling in Love is a Mystery, Keeping It Isn't
Customer Rating:
Summary: Great Book
Comment: This book is a wonderful tool to assist you in crafting a good response to a difficult conversation or work on training your management team to converse well. The contribution ideas are priceless, its a bargain for the price and a must have in any executive's library.
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Editorial Reviews:
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Customer Rating:
Summary: Full of how to's
Comment: Definitely on my recommended book list. A must read for women in business.
Susan Bock
The Success Coach for Women in Business
www.SusanBockSolutions.com
Customer Rating:
Summary: Good Reference
Comment: Good reference book with some good advice in it. I would recommend it for someone having to deal with some really difficult folks!
Customer Rating:
Summary: conversations
Comment: It is intense with good information, should be read slowly in order to incorporate suggested language into daily routine.
Customer Rating:
Summary: Looking forward to great results!
Comment: This book helped me to recognize where some of my previous conversations have gone wrong and should help me gain the foresight I need to avoid repeating the same mistakes in the future. Also a book that have a great chapter about this topic is I Love You. Now What?: Falling in Love is a Mystery, Keeping It Isn't
Customer Rating:
Summary: Great Book
Comment: This book is a wonderful tool to assist you in crafting a good response to a difficult conversation or work on training your management team to converse well. The contribution ideas are priceless, its a bargain for the price and a must have in any executive's library.
Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you".
We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong?
Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works?
Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.
Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.
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