Birth of the Chaordic Age
by Dee W. Hock
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List Price: $27.95
Our Price: $12.87
Your Save: $ 15.08 ( 54% )
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Manufacturer: Berrett-Koehler Publishers
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Average Customer Rating:  
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Binding: Hardcover
Dewey Decimal Number: 332.178
EAN: 9781576750742
ISBN: 1576750744
Label: Berrett-Koehler Publishers
Number Of Items: 1
Number Of Pages: 345
Publication Date: 2000-01-01
Publisher: Berrett-Koehler Publishers
Studio: Berrett-Koehler Publishers
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Spotlight customer reviews:
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Customer Rating:
Summary: Nature teaches us how to get organised
Comment: Dee Hock spend much time contemplating while being in nature, to which he felt strongly connected. Therefor it came as no surprise that he decided to organise his company, VISA International, following the structures of nature. The resulting enterprise showed flexibility and ingenuity, being able to rapidly respond to changing circumstances. The people it attracted grew a strong sense of responsibility and pride in their contributions. The interconnectedness and mutual trust laid a solid base for creativity and daring. Given the circumstances all were leaders at times and followers at others. A shared passion or spirit of relevance drove them further, growing VISA to a multi trillion business in the process. A beautiful example what can happen if we align ourselves with the forces of nature.
Customer Rating:
Summary: quick service, book in exceptional shape
Comment: not much to say other than the service was prompt and the book arrived in excellent condition.
Customer Rating:
Summary: More of a personal story than clear vision of chaordic orgs
Comment: Dee Hock is a man with a rich history. He relates a large part of that personal history in Birth of the Chaordic Age even though, he claims, this is not a story about him, nor about VISA International, although both figure prominently in the tale. The book is not so much a story at all, but a passionate manifesto for the future of business and society as a whole. If almost anyone else had written a book of such grand - perhaps grandiose - pretensions, we would quickly dismiss them. But Hock is known as the founder and former CEO of VISA International. He explains that he founded the organization on "chaordic principles". This business now connects over 20,000 financial institutions, 14 million merchants, and 600 million consumers in 220 countries. That's a compelling argument for allowing the man to speak.
Hock's book is a masterfully written broadside against the dominance of today's command-and-control institutions. He is far from alone in the outlines of his historical perspective. According to this, over the last three centuries we have increasingly sought to structure society according to reductionism, specialization, more technology, more efficiency, more linear education and processes, and more hierarchical command and control. The goal has been to create an organization in which leaders can pull a lever and reliably produce a desired result.
Hock goes further than most who share this perspective when he talks of the "dominator organizations" that have ordered resources and people so as to produce large quantities of uniform goods. Instead of the expected results, claims Hock, what we have produced is "obscene maldistribution of wealth and power, a crumbling ecosphere, and collapsing societies." This apocalyptically gloomy view may be trendy, but has only a passing resemblance to reality. (For a brief alternative view, see "The Truth About the Environment", related to this review.) Readers need not share Hock's assessment of today in order to learn from, agree with, and help to implement his alternative vision of chaordic organizations - those that are simultaneously chaotic and orderly.
The positive vision expounded on in Birth of the Chaordic Age sees organizations of the future as being the embodiment of community, based on shared purpose calling to the higher aspirations of people. Hock puts this general description into more specific form by explaining how a chaordic organization is formed by attending to six elements in the proper order: Purpose, Principles, People, Concept, Structure and Practice.
Hock claims that VISA was formed according to this description - the unusual organization is owned by its member banks, which combine competition for customers with cooperation by honoring each other's transactions across borders and monetary systems. If this is true, then you may persist in reading the book for its vision, despite some annoying peccadilloes, such as Hock's talk of "Old Monkey Mind" (his rational thoughts).
Customer Rating:
Summary: One of the best books on life and business I have read
Comment: I have two regrets after reading it. One that I can't give it more than 5 stars, and that I did not read it a long time ago. I read this book to learn more about Hock's views on complexity and organization, what he describes as a "chaordic system." While I met that purpose, I also discovered much more.
The personal narrative about failure and disappointment before Hock's leadership in the creation of VISA is something I needed to read years ago before I went through frustrating set-backs in my own career for related reasons.
What's more, Hock's understanding and recommendations for harnessing the power of complex systems is brilliant. If you could read only one book on leadership and complexity, I would strongly encourage this book to be it.
Part of what I find so amazing is that Hock is able to express a great deal of cutting edge philosophy and social science thinking as he tells a business story.
Read this book and share the ideas within with others!
Customer Rating:
Summary: A Fascinating Man, a Fascinating Story & a Bit of Frustratio
Comment: This is a book that is fascinating and frustrating by turns. It's about one of the most fascinating and effective and least written-about business executives in the world, Dee Hock.
Hock is the founder and CEO Emeritus of Visa. Visa is an organizational form unlike anything anyone had ever seen or, for that matter since. It combined the efforts of organizations that were normally at each other's competitive throats. But that's not all.
In the process of getting Visa to work, Hock and the other folks that he worked with, also managed to create the payment system that is Visa. To realize how big an achievement this is, consider the fact that the check-clearing system in the Federal Reserve still does not work with a fraction of the efficiency of the Visa-approval and payment-clearing process.
I'd known about Dee Hock for years, and I was fascinated by him and by the process that must have gone into establishing, actually inventing, Visa. I snatched up this book when it came out hoping that it would contain the story of Hock and the Visa adventure. It did. That story is compelling and well written.
But there's more to this book than that story, and the "more" includes lots of bits of value and many bits of frustration.
Take the title. Birth of the what Age? "Chaordic." Try looking that up in the dictionary. It's not there. Do we need a brand-new word to describe what Hock is describing? Maybe, but I'm not sure.
I'm quite sure I don't need some of the other strange things that he does with language in the book. There is, for example, "Thee Ancient One." That turns out to be a tractor. Then there's "old monkey mind."
Old monkey mind is the term that Hock uses in several different ways throughout the book. Sometimes it's used to refer to logical, linear, left side of the brain. Sometimes it's used to refer to old thinking patterns. Sometimes it seems to be a kind of alter ego for Hock with whom he has conversations.
That kind of language is cute but it's more appropriate to a book of whimsy. Here it gets in the way of understanding. And there's a lot here to understand.
Whatever else Dee Hock is, he is certainly one of the most fascinating intellects that I've come across. He's clearly a man of principle. He's had an amazing life, starting from poverty, rising to heights of business where he created one of the great financial institutions in the history of the planet. Then he walked away from that achievement with less ongoing compensation than Jack Welch's apartment rentals. Hock's mind is supple and rich and dips into sources that span time and geography and cultures.
Hock's life and the story of Visa are fascinating, and it pulls us along, but there's real meat in his observations about organizations and how they work and how they ought to work. There are penetrating insights into the ways that organizations have an impact on the Planet, on the economy, and on individual lives. There are insights and observations about what it means to be human.
In the end, I think this is really two books. One book is a story that goes from start to finish. It's the story of Dee Hock. It's the story of Visa. It's a fascinating story, filled with lessons and examples. It's worth buying the book that's between the cover for.
Then there's the other book that is a collection of bits of observation and thought. They're not presented in a coherent way, just plopped down into the story in separate chapters throughout the book. This is a book with less organization and more random insights. It, too, is interesting and worth the price of the book.
In the end, you can get two books - both wonderful, for the price of one.
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Editorial Reviews:
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Customer Rating:
Summary: Nature teaches us how to get organised
Comment: Dee Hock spend much time contemplating while being in nature, to which he felt strongly connected. Therefor it came as no surprise that he decided to organise his company, VISA International, following the structures of nature. The resulting enterprise showed flexibility and ingenuity, being able to rapidly respond to changing circumstances. The people it attracted grew a strong sense of responsibility and pride in their contributions. The interconnectedness and mutual trust laid a solid base for creativity and daring. Given the circumstances all were leaders at times and followers at others. A shared passion or spirit of relevance drove them further, growing VISA to a multi trillion business in the process. A beautiful example what can happen if we align ourselves with the forces of nature.
Customer Rating:
Summary: quick service, book in exceptional shape
Comment: not much to say other than the service was prompt and the book arrived in excellent condition.
Customer Rating:
Summary: More of a personal story than clear vision of chaordic orgs
Comment: Dee Hock is a man with a rich history. He relates a large part of that personal history in Birth of the Chaordic Age even though, he claims, this is not a story about him, nor about VISA International, although both figure prominently in the tale. The book is not so much a story at all, but a passionate manifesto for the future of business and society as a whole. If almost anyone else had written a book of such grand - perhaps grandiose - pretensions, we would quickly dismiss them. But Hock is known as the founder and former CEO of VISA International. He explains that he founded the organization on "chaordic principles". This business now connects over 20,000 financial institutions, 14 million merchants, and 600 million consumers in 220 countries. That's a compelling argument for allowing the man to speak.
Hock's book is a masterfully written broadside against the dominance of today's command-and-control institutions. He is far from alone in the outlines of his historical perspective. According to this, over the last three centuries we have increasingly sought to structure society according to reductionism, specialization, more technology, more efficiency, more linear education and processes, and more hierarchical command and control. The goal has been to create an organization in which leaders can pull a lever and reliably produce a desired result.
Hock goes further than most who share this perspective when he talks of the "dominator organizations" that have ordered resources and people so as to produce large quantities of uniform goods. Instead of the expected results, claims Hock, what we have produced is "obscene maldistribution of wealth and power, a crumbling ecosphere, and collapsing societies." This apocalyptically gloomy view may be trendy, but has only a passing resemblance to reality. (For a brief alternative view, see "The Truth About the Environment", related to this review.) Readers need not share Hock's assessment of today in order to learn from, agree with, and help to implement his alternative vision of chaordic organizations - those that are simultaneously chaotic and orderly.
The positive vision expounded on in Birth of the Chaordic Age sees organizations of the future as being the embodiment of community, based on shared purpose calling to the higher aspirations of people. Hock puts this general description into more specific form by explaining how a chaordic organization is formed by attending to six elements in the proper order: Purpose, Principles, People, Concept, Structure and Practice.
Hock claims that VISA was formed according to this description - the unusual organization is owned by its member banks, which combine competition for customers with cooperation by honoring each other's transactions across borders and monetary systems. If this is true, then you may persist in reading the book for its vision, despite some annoying peccadilloes, such as Hock's talk of "Old Monkey Mind" (his rational thoughts).
Customer Rating:
Summary: One of the best books on life and business I have read
Comment: I have two regrets after reading it. One that I can't give it more than 5 stars, and that I did not read it a long time ago. I read this book to learn more about Hock's views on complexity and organization, what he describes as a "chaordic system." While I met that purpose, I also discovered much more.
The personal narrative about failure and disappointment before Hock's leadership in the creation of VISA is something I needed to read years ago before I went through frustrating set-backs in my own career for related reasons.
What's more, Hock's understanding and recommendations for harnessing the power of complex systems is brilliant. If you could read only one book on leadership and complexity, I would strongly encourage this book to be it.
Part of what I find so amazing is that Hock is able to express a great deal of cutting edge philosophy and social science thinking as he tells a business story.
Read this book and share the ideas within with others!
Customer Rating:
Summary: A Fascinating Man, a Fascinating Story & a Bit of Frustratio
Comment: This is a book that is fascinating and frustrating by turns. It's about one of the most fascinating and effective and least written-about business executives in the world, Dee Hock.
Hock is the founder and CEO Emeritus of Visa. Visa is an organizational form unlike anything anyone had ever seen or, for that matter since. It combined the efforts of organizations that were normally at each other's competitive throats. But that's not all.
In the process of getting Visa to work, Hock and the other folks that he worked with, also managed to create the payment system that is Visa. To realize how big an achievement this is, consider the fact that the check-clearing system in the Federal Reserve still does not work with a fraction of the efficiency of the Visa-approval and payment-clearing process.
I'd known about Dee Hock for years, and I was fascinated by him and by the process that must have gone into establishing, actually inventing, Visa. I snatched up this book when it came out hoping that it would contain the story of Hock and the Visa adventure. It did. That story is compelling and well written.
But there's more to this book than that story, and the "more" includes lots of bits of value and many bits of frustration.
Take the title. Birth of the what Age? "Chaordic." Try looking that up in the dictionary. It's not there. Do we need a brand-new word to describe what Hock is describing? Maybe, but I'm not sure.
I'm quite sure I don't need some of the other strange things that he does with language in the book. There is, for example, "Thee Ancient One." That turns out to be a tractor. Then there's "old monkey mind."
Old monkey mind is the term that Hock uses in several different ways throughout the book. Sometimes it's used to refer to logical, linear, left side of the brain. Sometimes it's used to refer to old thinking patterns. Sometimes it seems to be a kind of alter ego for Hock with whom he has conversations.
That kind of language is cute but it's more appropriate to a book of whimsy. Here it gets in the way of understanding. And there's a lot here to understand.
Whatever else Dee Hock is, he is certainly one of the most fascinating intellects that I've come across. He's clearly a man of principle. He's had an amazing life, starting from poverty, rising to heights of business where he created one of the great financial institutions in the history of the planet. Then he walked away from that achievement with less ongoing compensation than Jack Welch's apartment rentals. Hock's mind is supple and rich and dips into sources that span time and geography and cultures.
Hock's life and the story of Visa are fascinating, and it pulls us along, but there's real meat in his observations about organizations and how they work and how they ought to work. There are penetrating insights into the ways that organizations have an impact on the Planet, on the economy, and on individual lives. There are insights and observations about what it means to be human.
In the end, I think this is really two books. One book is a story that goes from start to finish. It's the story of Dee Hock. It's the story of Visa. It's a fascinating story, filled with lessons and examples. It's worth buying the book that's between the cover for.
Then there's the other book that is a collection of bits of observation and thought. They're not presented in a coherent way, just plopped down into the story in separate chapters throughout the book. This is a book with less organization and more random insights. It, too, is interesting and worth the price of the book.
In the end, you can get two books - both wonderful, for the price of one.
In Birth of the Chaordic Age, Dee Hock argues that traditional organizational forms can no longer work because organizations have become too complex. Hock advocates a new organizational form that he calls "chaordic," or simultaneously chaotic and orderly. He credits the worldwide success of VISA to its chaordic structure: It is owned by its member banks, which both compete with each other for customers and cooperate by honoring one another's transactions across borders and currencies. The book shows how these same chaordic concepts are now being put into practice in a broad range of business, social, community, and government organizations.
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