WinFax Pro 10.0
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Manufacturer: Symantec
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Average Customer Rating:   
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Binding: CD-ROM
Brand: Symantec
EAN: 0037648201025
Format: CD-ROM
Label: Symantec
Model: 12-00-02570
Platform: Windows 98
Publisher: Symantec
Release Date: 2000-02-28
Studio: Symantec
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Spotlight customer reviews:
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Customer Rating:
Summary: Winfax Pro 10.03 a winner after a false start
Comment: Initial comment when using Motorola SM56 Modem:
Try as I might, this software does not do what its advertised to do. Send a fax. I have no problems using my system with other (cheaper) software, I bought Winfax Pro to be able to mass fax. It wont send a single one. UInable to negotiate. Receives fine. No free support either. Not even by email. Even though Ive only just bought the software. Anyway, Im a programmer, so Ive tried most things a sensible user would do to make this work. I think the software is simply buggy. Dont recoomend it at this point.
Update:
Winfax pro now works just fine! Using US Robotics modems. Its fussy that way. Has some integration capabilities with Office 2000 contact list, however it is inadequate in this respect when it comes to merging contact data into the body of your MS Word Document message in order to do a bulk fax quickly.
A work around is to create a Word Document with merge data contained, display each record on the screen one at a time and click on "print to fax" Select the recipeint from the contact list and go on to the next record. That way you can send as many personalized faxes as you like while integrating with Microsft office applications including Word and Outlook. (We use Microsoft Office 2000 Premium)
Anyway, its still the best software available for mass faxing given our total experience with it now. We've sent 14,000 faxes using Winfax Pro this year. And by the waym email support is now available free although we didnt make too much use of this. The online faqs are quite informative. In the end realize that you have to use hardware that is completely compatible even though the modem might work with some other software.
Customer Rating:
Summary: WinFax Pro 10 Problems
Comment: I started with Winfax Pro v4.0 for Networks. It was hard to install, configure and manage. But it worked for me once the hard part was over. I have a customer who I upgraded to v10.0. We went from Win98, Winfax Pro 4.1 and a Celeron 400 to Win2K, Winfax Pro v10.0 in a P4-2.0 Ghz machine. Everything on the machine pretty much works as expected... EXCEPT WINFAX PRO 10!
People that have been sending without problems for years can not send to this machine now. I have tried everything except trashing WinFax and nothing seems to make a difference no matter what I change. I have reinstalled the program. I have modified almost every setting (and changed them back when they did not solve problem). I got the best results when I hard set the program to receive faxes only at 4800 baud (should run 14400). Somehow it seems to try to negotiate, then it falls back to the next slowest speed, negotiates again, falls back, etc until it either dies or receives inconsistently at 4800. I have changed phone lines, running a cable direct to telco network interface, etc. etc. etc and still no reliable reception or sending. Not to/from a fax machine or to/from a computer. I must have 12-15 hours in working on this and still no success. It still could be one of the few things I have left to try like another computer, hard setting the COM ports in CMOS, or anything else I can think of. One thing that has not helped me is the Symantec web site.
Customer Rating:
Summary: WinFax is not a winner
Comment: Struggle to install, struggle to keep working, some nice features if they will work when you want them.
If you can find another program to meet your needs, try it.
Customer Rating:
Summary: The Weak Link in Symantec's Chain
Comment: I originally bought WinFax many years ago, and was perfectly happy with it up through version 9.0. Unfortunately, Symantec appears to have overreached itself with version 10.0. Other reviewers mention the potential conflicts with newer versions of Windows and Outlook 2000. As far as I can tell from reviewing FAQs at Symantec's support website, the problem is incompatibility with Outlook 2000, specifically relating to WinFax's promised ability to send faxes by e-mail. Like me, you might decide that you don't need that feature and skip installing it, but it still seems to trash the program itself. And, since WinFax automatically integrates with SystemWorks and other Symantec programs, it ends up trashing them as well. So what, you say, I'll just uninstall all of them and start over. Good luck! Symantec programs never full uninstall, so the problem's still there when you reinstall. I finally uninstalled WinFax and replaced it with a shareware program that costs [price], is simpler and more intuitive in its operation, and actually works. In summary, wait for version 11.
Customer Rating:
Summary: Big Problem Under Win 2000
Comment: WinFax Pro is NOT COMPATIBLE WITH WINDOWS 2000, according to my experience and that of many others. It crashes the computer when it attempts to install. Tech support is no help; Symantec either does not realize their software has a problem or will not admit it. (My system: Micron Millenia Max 1.2GHz, 256MB, Nvidia GeForce2 GTS, Aztech PCTel V.90 56K.)
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Editorial Reviews:
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Customer Rating:
Summary: Winfax Pro 10.03 a winner after a false start
Comment: Initial comment when using Motorola SM56 Modem:
Try as I might, this software does not do what its advertised to do. Send a fax. I have no problems using my system with other (cheaper) software, I bought Winfax Pro to be able to mass fax. It wont send a single one. UInable to negotiate. Receives fine. No free support either. Not even by email. Even though Ive only just bought the software. Anyway, Im a programmer, so Ive tried most things a sensible user would do to make this work. I think the software is simply buggy. Dont recoomend it at this point.
Update:
Winfax pro now works just fine! Using US Robotics modems. Its fussy that way. Has some integration capabilities with Office 2000 contact list, however it is inadequate in this respect when it comes to merging contact data into the body of your MS Word Document message in order to do a bulk fax quickly.
A work around is to create a Word Document with merge data contained, display each record on the screen one at a time and click on "print to fax" Select the recipeint from the contact list and go on to the next record. That way you can send as many personalized faxes as you like while integrating with Microsft office applications including Word and Outlook. (We use Microsoft Office 2000 Premium)
Anyway, its still the best software available for mass faxing given our total experience with it now. We've sent 14,000 faxes using Winfax Pro this year. And by the waym email support is now available free although we didnt make too much use of this. The online faqs are quite informative. In the end realize that you have to use hardware that is completely compatible even though the modem might work with some other software.
Customer Rating:
Summary: WinFax Pro 10 Problems
Comment: I started with Winfax Pro v4.0 for Networks. It was hard to install, configure and manage. But it worked for me once the hard part was over. I have a customer who I upgraded to v10.0. We went from Win98, Winfax Pro 4.1 and a Celeron 400 to Win2K, Winfax Pro v10.0 in a P4-2.0 Ghz machine. Everything on the machine pretty much works as expected... EXCEPT WINFAX PRO 10!
People that have been sending without problems for years can not send to this machine now. I have tried everything except trashing WinFax and nothing seems to make a difference no matter what I change. I have reinstalled the program. I have modified almost every setting (and changed them back when they did not solve problem). I got the best results when I hard set the program to receive faxes only at 4800 baud (should run 14400). Somehow it seems to try to negotiate, then it falls back to the next slowest speed, negotiates again, falls back, etc until it either dies or receives inconsistently at 4800. I have changed phone lines, running a cable direct to telco network interface, etc. etc. etc and still no reliable reception or sending. Not to/from a fax machine or to/from a computer. I must have 12-15 hours in working on this and still no success. It still could be one of the few things I have left to try like another computer, hard setting the COM ports in CMOS, or anything else I can think of. One thing that has not helped me is the Symantec web site.
Customer Rating:
Summary: WinFax is not a winner
Comment: Struggle to install, struggle to keep working, some nice features if they will work when you want them.
If you can find another program to meet your needs, try it.
Customer Rating:
Summary: The Weak Link in Symantec's Chain
Comment: I originally bought WinFax many years ago, and was perfectly happy with it up through version 9.0. Unfortunately, Symantec appears to have overreached itself with version 10.0. Other reviewers mention the potential conflicts with newer versions of Windows and Outlook 2000. As far as I can tell from reviewing FAQs at Symantec's support website, the problem is incompatibility with Outlook 2000, specifically relating to WinFax's promised ability to send faxes by e-mail. Like me, you might decide that you don't need that feature and skip installing it, but it still seems to trash the program itself. And, since WinFax automatically integrates with SystemWorks and other Symantec programs, it ends up trashing them as well. So what, you say, I'll just uninstall all of them and start over. Good luck! Symantec programs never full uninstall, so the problem's still there when you reinstall. I finally uninstalled WinFax and replaced it with a shareware program that costs [price], is simpler and more intuitive in its operation, and actually works. In summary, wait for version 11.
Customer Rating:
Summary: Big Problem Under Win 2000
Comment: WinFax Pro is NOT COMPATIBLE WITH WINDOWS 2000, according to my experience and that of many others. It crashes the computer when it attempts to install. Tech support is no help; Symantec either does not realize their software has a problem or will not admit it. (My system: Micron Millenia Max 1.2GHz, 256MB, Nvidia GeForce2 GTS, Aztech PCTel V.90 56K.)
When you think of fax software, inevitably you think of Symantec's WinFax Pro, a utility that's been around for many moons, but has evolved beyond recognition since its first release. That said, its basic faxing functionality remains unchanged and as solid as ever. Along the way, it has picked up some useful bells and whistles. The new version now can be set up as a fax server on small peer networks. It originally integrated with Microsoft Exchange and Outlook, and the new version extends this integration to Outlook Express and the contact manager, Goldmine. Now, you can "e-mail" a fax to a recipient--this oddish option sends a 60 KB fax-viewer program as an attachment with the fax file. Nice touches abound; you can schedule a fax broadcast to multiple recipients, and set it to spool to two modems. WinFax Pro also can notify you of incoming faxes via a system-tray icon, cell telephone, or pager. If you need to turn an incoming fax into editable text, you can do it with its built-in OCR facility; although this is more of a "lite" version, and not quite as accurate as current standalone OCR packages. There's a new Drag and Drop Depot icon on the desktop for quick dispatching of documents. A new high-quality photo option improves print quality at the cost of extending transmission times. If you're plagued by junk faxes, there's a new spam filter; although first you'll need to get a modem that supports Caller ID, and subscribe to the service with your phone company. When you buy a modem these days, often you'll get a "lite" fax program with it; if you only need to send/receive faxes occasionally, this is probably sufficient. However, if faxing is a key element of your work, you'll want something a bit better; something with a bit more power. WinFax Pro 10.0 more than fits the bill. --Roger Gann
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