Browse Customer Service

91.		Master Data Management and Customer Data Integration for a Global Enterprise by Alex Berson Manufacturer: McGraw-Hill Osborne Media	List Price: $59.99 Our Price: $31.41 You Save: $ 28.58 (48%) Prices subject to change
Summary: The book any CIO should read to dive into MDM Content: This book is a great compendium of current technology and business issues around MDM and CDI, with a foreword from Aaron Zornes. It provides an expert view on business drivers, architectural approaches and implementation issues. It is worth mentioning the ... → Click here to read more reviews.

92.		Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin Manufacturer: Jossey-Bass	List Price: $22.95 Our Price: $12.80 You Save: $ 10.15 (44%) Prices subject to change
Summary: Great Overall View of Customer Loyalty Content: This text is required for my Master of Science in Quality Assurance course. This text gives a very good overview of the essentials of developing and maintaining customer loyalty. It differentiates customer satisfaction and customer loyalty well. I think that ... → Click here to read more reviews.

93.		The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series) by Jill Dyché Manufacturer: Addison-Wesley Professional	List Price: $59.99 Our Price: $21.91 You Save: $ 38.08 (63%) Prices subject to change
Summary: Very good Content: Great overview for strangers to CRM. The only aspect I did not like was the rather short and cynical commentary on privacy in CRM. Privacy is a serious issue that deserves more attention. ... → Click here to read more reviews.

94.		Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series) by Jay R. Galbraith Manufacturer: Jossey-Bass	List Price: $42.00 Our Price: $27.98 You Save: $ 14.02 (33%) Prices subject to change
Summary: Very useful in real time organization design Content: I've been using Jay Galbraith's principles in making organization designs for major clients with great effectiveness. This book is very practical. ... → Click here to read more reviews.

95.		The Mind of the Customer by Richard Hodge Manufacturer: McGraw-Hill	List Price: $29.95 Our Price: $5.98 You Save: $ 23.97 (80%) Prices subject to change
Summary: The Mind of the Customer Content: I really enjoyed this book. It gives the reader some good areas to focus on, when it comes to moving your sales approach, from selling products and solutions, to consultive sales. I have given this book to several of my customers and prospects. ... → Click here to read more reviews.

96.		Customer Service: Career Success Through Customer Loyalty (4th Edition) by Paul R. Timm Manufacturer: Prentice Hall	List Price: $66.20 Our Price: $44.94 You Save: $ 21.26 (32%) Prices subject to change
Summary: Content:

97.		Indispensable: How To Become The Company That Your Customers Can't Live Without by Joe Calloway Manufacturer: Wiley	List Price: $27.95 Our Price: $8.10 You Save: $ 19.85 (71%) Prices subject to change
Summary: Full of Duh's Content: Calloway's book starts with 5 promising but not earthshattering "drive behaviors" that result in becoming indispensable. But the book quickly becomes lots of duh's. Among his 28 indispensable lessons: #1 "Sell the same thing as everybody else and have the ... → Click here to read more reviews.

98.		Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow Manufacturer: DC Press	List Price: $24.95 Our Price: $8.24 You Save: $ 16.71 (67%) Prices subject to change
Summary: what customer service is all about Content: This book helps you to remember what customer service in any field is suppose to be and how to achieve customer service excellence. A must have book in your personal as well as business library. ... → Click here to read more reviews.

99.		Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies by Dan Blacharski Manufacturer: Atlantic Publishing Company	List Price: $19.95 Our Price: $9.97 You Save: $ 9.98 (50%) Prices subject to change
Summary: Superior Book Too Content: I bought this book because I wanted to increase my conversion ratios. I wanted to know how to generate business and keep my costumers coming back. There are tried and true tricks for building consumer loyalty, and many of them are revealed in Blacharski's ... → Click here to read more reviews.

100.		Managing the Customer Experience: Turning customers into advocates (Financial Times Series) by Shaun Smith Manufacturer: FT Press	List Price: $39.99 Our Price: $24.28 You Save: $ 15.71 (39%) Prices subject to change
Summary: Interesting and insightfull Content: This book is a good resource for managers trying to develop brands where experience accounts for and important portion of the value perceived by the customer. It is well structured, goes beyond the obvious. ... → Click here to read more reviews.

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