Browse Customer Service

181.		The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook) by Keith Dawson Manufacturer: CMP	List Price: $40.95 Our Price: $26.00 You Save: $ 14.95 (37%) Prices subject to change
Summary: Call Center Review Content: Very theoretical. Not much help for daily operations. It's more a strategic book on call center planning. Still was useful on some equipment buying decision. ... → Click here to read more reviews.

182.		Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service by Jeannie Davis Manufacturer: Now Hear This	List Price: $24.95 Our Price: $21.95 You Save: $ 3.00 (12%) Prices subject to change
Summary: Awesome Reading! Content: This book contains pertinent information for every individual who interacts with customers over the telephone. It's an awesome read! And beneficial for the novice or seasoned professional. I found it certainly helped to improve my telephone communication ... → Click here to read more reviews.

183.		Implementing SugarCRM: 'A step-by-step guide to using this powerful Open Source application in your business.' by Michael J.R. Whitehead Manufacturer: Packt Publishing	List Price: $59.99 Our Price: $53.99 You Save: $ 6.00 (10%) Prices subject to change
Summary: A good place to start Content: Anyone who is planning to administer SugarCRM should buy this book. It is great for getting to know the application from a bird's eye point of view. As SugarCRM consultants, we recommend it as a reference guide to administrators. That being said, it is only ... → Click here to read more reviews.

184.		The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service by Ed Horrell Manufacturer: AMACOM	List Price: $23.00 Our Price: $4.83 You Save: $ 18.17 (79%) Prices subject to change
Summary: The Kindness Revolution Content: Customer service is dead. At least it seems to be everywhere I go. I've grown used to sales clerks who would rather chat amongst themselves than help me with my purchase. I don't even bat an eye when the sales clerk is incredibly rude when I want to return ... → Click here to read more reviews.

185.		Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Effectiveness by Helping Customers Buy by Jerry Acuff Manufacturer: Wiley	List Price: $24.95 Our Price: $12.25 You Save: $ 12.70 (51%) Prices subject to change
Summary: In the running for Sales Book of the Year Content: From his first questions through to the examples and stories, the author immediately takes you to a very real place in the selling world. This easy to read, insightful and hard hitting book is so far my Book of the Year for sales people. If you want to truly ... → Click here to read more reviews.

186.		What Really Matters: Service, Leadership, People, and Values by John Pepper Manufacturer: Yale University Press	List Price: $26.00 Our Price: $6.95 You Save: $ 19.05 (73%) Prices subject to change
Summary: What really matters is what really matters. Content: I inherited this book from my recently deceased father (a retired P&G officer), and will soon pass it to my son to help guide him in his beginning business career. Good stuff. I remember the paper products wars in which my father engaged and Mr. Pepper recollects, ... → Click here to read more reviews.

187.		151 Quick Ideas to Get New Customers (151 Quick Ideas) by Jerry R. Wilson Manufacturer: Career Press	List Price: $12.99 Our Price: $4.99 You Save: $ 8.00 (62%) Prices subject to change
Summary: Content:

188.		Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System by Michael D. Johnson Manufacturer: Jossey-Bass	List Price: $36.95 Our Price: $21.71 You Save: $ 15.24 (41%) Prices subject to change
Summary: Solid- with a good step-by-step on survey design and implementation Content: This book focuses on linking customers' needs with a company's processes to create the best customer experience possible. The book outlines a five-stage process to create this link and thereby improves customer satisfaction, loyalty and profit. → Click here to read more reviews.

189.		The BUZZ: 50 Little Things That Make a Big Difference to World-Class Customer Service by David Freemantle Manufacturer: Nicholas Brealey Publishing	List Price: $15.00 Our Price: $6.98 You Save: $ 8.02 (53%) Prices subject to change
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190.		The Culting of Brands: Turn Your Customers into True Believers by Douglas Atkin Manufacturer: Portfolio Trade	List Price: $15.00 Our Price: $15.00 You Save: $ (%) Prices subject to change
Summary: Meh... Content: This book is out of print. I don't even recall where I heard about it. As a whole it's an interesting look at brand loyalty. Saturn, Nike, Harley -- they have cult followings that rival few others. It was interesting to read the interviews with Marines and ... → Click here to read more reviews.

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(179 products are listed in this category.)

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