Browse Customer Service

11.		Permission Marketing by Seth Godin Manufacturer: Simon & Schuster Inc	List Price: Our Price: You Save: $ (%) Prices subject to change
Summary: Easy read with great insight Content: Okay, so Seth in my opinion is the most insightful of the obvious. But keep in mind that the obvious is often overlooked and Seth does a great job of bring it back to the front. Our clients are the most important thing to the business and without them, there ... → Click here to read more reviews.

12.		Salesforce.com For Dummies (For Dummies (Computer/Tech)) by Tom Wong Manufacturer: For Dummies	List Price: $24.99 Our Price: $13.35 You Save: $ 11.64 (47%) Prices subject to change
Summary: It's Like Having a Tiny Consultant in Your Hand Content: I'm relatively new to Salesforce.com and I've found this book to be a huge help. At my organization, we did not hire any consultants to assist us in customizing Salesforce.com for our needs. This book has been by my side as a handy resource to the questions ... → Click here to read more reviews.

13.		Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know by Jeffrey Gitomer Manufacturer: Bard Press	List Price: $30.00 Our Price: $9.63 You Save: $ 20.37 (68%) Prices subject to change
Summary: Great Book Content: Don't read this book unless you are ready to start thinking about business differently. Gitomer does an excellent job initiating a paradigm shift. ... → Click here to read more reviews.

14.		Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations by Leonard Berry Manufacturer: McGraw-Hill	List Price: $27.95 Our Price: $17.06 You Save: $ 10.89 (39%) Prices subject to change
Summary: Combining medical competence with a patient orientation Content: As professors of marketing at the University of New Mexico, OC and Linda Ferrell recommend this book to anyone that manages a service organization. In addition to being one of the most renowned healthcare facilities in the world, the famed Mayo Clinic is ... → Click here to read more reviews.

15.		How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients by Jeffrey J. Fox Manufacturer: Hyperion	List Price: $16.95 Our Price: $3.24 You Save: $ 13.71 (81%) Prices subject to change
Summary: spring practice for sales people Content: Sales people, like athletes need to practice, get back to basics. Jeff Fox's book is a good way to get some "spring practice" in. A quick, enjoyable read, this will help you re-focus on what's important in your sales/business development activities. Read it, ... → Click here to read more reviews.

16.		Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life by Dennis Snow Manufacturer: DC Press	List Price: $19.95 Our Price: $13.53 You Save: $ 6.42 (32%) Prices subject to change
Summary: Great Lessons from a Small Book Content: The ten lessons in this short read are a simple recipe for improving our interactions with others. The author uses real-life examples that we can all relate to. It is a short read that I have shared with several others who all report back that they now ... → Click here to read more reviews.

17.		The Big Book of Customer Service Training Games (Big Book Series) by Peggy Carlaw Manufacturer: McGraw-Hill	List Price: $24.95 Our Price: $8.50 You Save: $ 16.45 (66%) Prices subject to change
Summary: A useful way to train your people Content: Games are a great way to train people as the fun element helps the key learning points to be absorbed. This book provides a range of activities that you can dip into to liven up your customer service training. Experienced trainers/facilitators may not benefit ... → Click here to read more reviews.

18.		The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy Manufacturer: Basic Books	List Price: $15.00 Our Price: $1.97 You Save: $ 13.03 (87%) Prices subject to change
Summary: The Examples Book Content: I'm doing my MBA and the marketing prof. wanted us to read this book. The only claim I can make about the book is, it is a little out-dated. Some of the companies given as examples are either not existing anymore, or are far from where there were in terms ... → Click here to read more reviews.

19.		The Cluetrain Manifesto: The End Of Business As Usual by Rick Levine Manufacturer: Simon & Schuster Audio	List Price: $25.00 Our Price: $0.85 You Save: $ 24.15 (97%) Prices subject to change
Summary: 180 pages too long.... Content: I just finished reading this book, having checked it out from the library. I am glad I didn't buy it. I voraciously read business books, but this one was a chore, at best. The first 105 pages could be easily condensed down into 1 page at most, ... → Click here to read more reviews.

20.		Human Sigma: Managing the Employee-Customer Encounter by John H. Fleming Manufacturer: Gallup Press	List Price: $25.95 Our Price: $13.29 You Save: $ 12.66 (49%) Prices subject to change
Summary: Insights for enhancing the employee-customer relationship Content: John H. Fleming and Jim Asplund make a convincing case for building quality into your employee-customer relationships. Their method parallels the way that Six Sigma emphasizes increasing quality by controlling defects in your manufacturing process. The authors ... → Click here to read more reviews.

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