Browse Customer Service

41.		Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career by Bill Good Manufacturer: Scribner	List Price: $28.00 Our Price: $14.00 You Save: $ 14.00 (50%) Prices subject to change
Summary: EXCELLENT!! THE BEST BOOK ON PROSPECTING!! Content: Extremely practical, easy to follow, the absolute best resources are provided on his website for us to use to apply the principles.. I'm so glad I bought this book.. ... → Click here to read more reviews.

42.		Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers by Robert Scoble Manufacturer: Wiley	List Price: $24.95 Our Price: $6.94 You Save: $ 18.01 (72%) Prices subject to change
Summary: Unabashed admiration of nakedness Content: A simply unputdownable book that I read over the weekend and finished during an extended lunch hour on a Monday. Filled with anecdotes and case studies that cover the half decade 'history' of blogging, this is a must read bible for all bloggers. A no-nonsense ... → Click here to read more reviews.

43.		The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization by Robert Spector Manufacturer: Wiley	List Price: $21.95 Our Price: $12.31 You Save: $ 9.64 (44%) Prices subject to change
Summary: great teambuilder Content: we purchased this book for everyone in our office - in hopes that each person would gain one tidbit of information to better serve our customers. it sparked a great conversation and opened up several areas that we could improve on. it helped our staff feel ... → Click here to read more reviews.

44.		Get More Referrals Now! by Bill Cates Manufacturer: McGraw-Hill	List Price: $16.95 Our Price: $7.99 You Save: $ 8.96 (53%) Prices subject to change
Summary: Highly recommended Content: I've read and shared many ideas in this book with my colleagues. Worth the money. ... → Click here to read more reviews.

45.		Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson Manufacturer: AMACOM	List Price: $21.95 Our Price: $10.98 You Save: $ 10.97 (50%) Prices subject to change
Summary: gabsters comments Content: This is a quick easy to read book. I was able to implement some of the games into a Customer Service presentation and the class really enjoyed the games. I highly recommend the book. ... → Click here to read more reviews.

46.		Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech)) by Joel Scott Manufacturer: For Dummies	List Price: $24.99 Our Price: $13.42 You Save: $ 11.57 (46%) Prices subject to change
Summary: Broad Review, but only an inch deep - only for beginners Content: Book is well-written and covers all the major subjects, but I can't help but think that there's more detail to CRM4 than what is presented. This is a broad overview. Good book for starters, but it won't tell you how to do what YOU want/need to ... → Click here to read more reviews.

47.		Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints by John Arthur Ricketts Manufacturer: IBM Press	List Price: $29.99 Our Price: $18.22 You Save: $ 11.77 (39%) Prices subject to change
Summary: Resource Management in Complex Systems Content: If you are a TOC Expert, you must have Reaching The Goal. This is the best translation of TOC concepts to the challenging world managing large numbers of people out there. Ricketts work is formidable. An excellent author, clear and careful explanation, exceptional ... → Click here to read more reviews.

48.		A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow Manufacturer: Berrett-Koehler Publishers	List Price: $19.95 Our Price: $3.39 You Save: $ 16.56 (83%) Prices subject to change
Summary: Fabulous credible Book Content: Bravo! I found this book readable, intelligent, and highly informative. The chapter on the personal side of Complaints Handing is important to all those who feel that their value as a customer is dismissed and want to learn how to best structure ... → Click here to read more reviews.

49.		Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius Manufacturer: AMACOM	List Price: $17.95 Our Price: $6.21 You Save: $ 11.74 (65%) Prices subject to change
Summary: Best Ever Content: This will probably be the shortest review I have ever written. Let me put this book in context for those of you looking for an excellent book on how to run a successful salon. I ordered every book I could find on the net about running a succcessful salon. ... → Click here to read more reviews.

50.		What's the Secret: To Providing a World-Class Customer Experience by John R. DiJulius Manufacturer: Wiley	List Price: $27.95 Our Price: $15.48 You Save: $ 12.47 (45%) Prices subject to change
Summary: blown away Content: This was a great resource tool that I will continue to refer back to. There is no one in any type of buisness that cannot find something in this book. There is no reason for any person in management not to own this book. ... → Click here to read more reviews.

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