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41. Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career
by Bill Good
Manufacturer: Scribner
List Price: $28.00
Our Price: $14.00
You Save: $ 14.00 (50%)
Prices subject to change
Summary: EXCELLENT!! THE BEST BOOK ON PROSPECTING!!
Content: Extremely practical, easy to follow, the absolute best resources are provided on his website for us to use to apply the principles.. I'm so glad I bought this book.. ...
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42. Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
by Robert Scoble
Manufacturer: Wiley
List Price: $24.95
Our Price: $6.94
You Save: $ 18.01 (72%)
Prices subject to change
Summary: Unabashed admiration of nakedness
Content: A simply unputdownable book that I read over the weekend and finished during an extended lunch hour on a Monday. Filled with anecdotes and case studies that cover the half decade 'history' of blogging, this is a must read bible for all bloggers. A no-nonsense ...
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43. The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
by Robert Spector
Manufacturer: Wiley
List Price: $21.95
Our Price: $12.31
You Save: $ 9.64 (44%)
Prices subject to change
Summary: great teambuilder
Content: we purchased this book for everyone in our office - in hopes that each person would gain one tidbit of information to better serve our customers. it sparked a great conversation and opened up several areas that we could improve on. it helped our staff feel ...
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44. Get More Referrals Now! Get More Referrals Now!
by Bill Cates
Manufacturer: McGraw-Hill
List Price: $16.95
Our Price: $7.99
You Save: $ 8.96 (53%)
Prices subject to change
Summary: Highly recommended
Content: I've read and shared many ideas in this book with my colleagues. Worth the money. ...
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45. Customer Service Training 101: Quick and Easy Techniques That Get Great Results Customer Service Training 101: Quick and Easy Techniques That Get Great Results
by Renee Evenson
Manufacturer: AMACOM
List Price: $21.95
Our Price: $10.98
You Save: $ 10.97 (50%)
Prices subject to change
Summary: gabsters comments
Content: This is a quick easy to read book. I was able to implement some of the games into a Customer Service presentation and the class really enjoyed the games. I highly recommend the book. ...
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46. Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech)) Microsoft Dynamics CRM 4 For Dummies (For Dummies (Computer/Tech))
by Joel Scott
Manufacturer: For Dummies
List Price: $24.99
Our Price: $13.42
You Save: $ 11.57 (46%)
Prices subject to change
Summary: Broad Review, but only an inch deep - only for beginners
Content: Book is well-written and covers all the major subjects, but I can't help but think that there's more detail to CRM4 than what is presented.

This is a broad overview. Good book for starters, but it won't tell you how to do what YOU want/need to ...
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47. Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints Reaching The Goal: How Managers Improve a Services Business Using Goldratt's Theory of Constraints
by John Arthur Ricketts
Manufacturer: IBM Press
List Price: $29.99
Our Price: $18.22
You Save: $ 11.77 (39%)
Prices subject to change
Summary: Resource Management in Complex Systems
Content: If you are a TOC Expert, you must have Reaching The Goal. This is the best translation of TOC concepts to the challenging world managing large numbers of people out there. Ricketts work is formidable. An excellent author, clear and careful explanation, exceptional ...
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48. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
by Janelle Barlow
Manufacturer: Berrett-Koehler Publishers
List Price: $19.95
Our Price: $3.39
You Save: $ 16.56 (83%)
Prices subject to change
Summary: Fabulous credible Book
Content: Bravo! I found this book readable, intelligent, and highly
informative. The chapter on the personal side of Complaints Handing
is important to all those who feel that their value as a customer is
dismissed and want to learn how to best structure ...
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49. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
by John R. DiJulius
Manufacturer: AMACOM
List Price: $17.95
Our Price: $6.21
You Save: $ 11.74 (65%)
Prices subject to change
Summary: Best Ever
Content: This will probably be the shortest review I have ever written. Let me put this book in context for those of you looking for an excellent book on how to run a successful salon. I ordered every book I could find on the net about running a succcessful salon. ...
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50. What's the Secret: To Providing a World-Class Customer Experience What's the Secret: To Providing a World-Class Customer Experience
by John R. DiJulius
Manufacturer: Wiley
List Price: $27.95
Our Price: $15.48
You Save: $ 12.47 (45%)
Prices subject to change
Summary: blown away
Content: This was a great resource tool that I will continue to refer back to. There is no one in any type of buisness that cannot find something in this book. There is no reason for any person in management not to own this book. ...
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(179 products are listed in this category.)

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