Browse Customer Service

51.		Strategic Marketing Problems: Cases and Comments, 10th Edition by Roger Kerin Manufacturer: Prentice Hall	List Price: $138.80 Our Price: $91.98 You Save: $ 46.82 (34%) Prices subject to change
Summary: Great Marketing course text and case studies Content: I am taking an MBa- Marketing course. This text has great case studies and material. Thanks. ... → Click here to read more reviews.

52.		The Nordstrom Way: The Inside Story of America's #1 Customer Service Company by Robert Spector Manufacturer: Wiley	List Price: $19.95 Our Price: $6.94 You Save: $ 13.01 (65%) Prices subject to change
Summary: Incredibly inspiring Content: While working as a Sales Analyst for a major apparel marketing firm, my boss gave this book to his entire team as an xmas gift. After finishing this book, I went out and got myself as second job as a part time sales person. I was so inspired by ... → Click here to read more reviews.

53.		Secrets of Great Rainmakers: The Keys to Success and Wealth by Jeffrey J. Fox Manufacturer: Hyperion	List Price: $16.95 Our Price: $6.77 You Save: $ 10.18 (60%) Prices subject to change
Summary: Every new salesperson and those not already in the top 5% of their company should read this book Content: I'd never heard of Jeffrey J. Fox before picking up this book in a bargain bin at a massive book clearance. But you know what - I bought 10 books there for what I'd usually spend on just one and if the rest of them all tank, the dollars spent will still be ... → Click here to read more reviews.

54.		What Clients Love: A Field Guide to Growing Your Business by Harry Beckwith Manufacturer: Business Plus	List Price: $21.95 Our Price: $4.22 You Save: $ 17.73 (81%) Prices subject to change
Summary: Skip This One Content: Frankly, most of this book focuses on 2 things: 1. Rehashing a lot of "Selling the Invisible" (which I'd strongly recommend over this one); and 2. A strong argument for building a brand (which, coincidentally, Mr. Beckwith's firm ... → Click here to read more reviews.

55.		Customer Service For Dummies (For Dummies (Business & Personal Finance)) by Karen Leland Manufacturer: For Dummies	List Price: $21.99 Our Price: $9.21 You Save: $ 12.78 (58%) Prices subject to change
Summary: A useful addition to your customer service library Content: As with other 'Dummies' books this provides a pretty comprehensive overview of the subject. The authors are experienced professionals in the field and clearly have much expertise to share. The 'Dummies' books are laid out in an appealing and easy to digest ... → Click here to read more reviews.

56.		Cisco QOS Exam Certification Guide (IP Telephony Self-Study) (2nd Edition) (Exam Certification Guide) by Wendell Odom Manufacturer: Cisco Press	List Price: $74.99 Our Price: $46.48 You Save: $ 28.51 (38%) Prices subject to change
Summary: Absolutely loved it! Content: As a general QoS resource I got it. Well, I was hoping to learn enough to pass the CCIE test and handle my daily design and troubleshooting issues - it offered more than that and amazingly took me back to 2001-2002 where this Author has the best ever CCNA ... → Click here to read more reviews.

57.		Attracting Perfect Customers: The Power of Strategic Synchronicity by Stacey Hall Manufacturer: Berrett-Koehler Publishers	List Price: $20.95 Our Price: $10.00 You Save: $ 10.95 (52%) Prices subject to change
Summary: Get a book on BRANDING and work your plan... Content: Light, easy to read, and full of uplifting prose, this is not the book for anyone who seriously wants to run a business. The bottom line is that you need a MARKETING PLAN where you identify your target audience, develop messages and then create a plan to deliver ... → Click here to read more reviews.

58.		Fish! For Life: A Remarkable Way to Achieve Your Dreams by Stephen C. Lundin Manufacturer: Hyperion	List Price: $18.98 Our Price: $7.26 You Save: $ 11.72 (62%) Prices subject to change
Summary: Another winner in the FISH! series Content: Enjoyed the CD version of FISH! FOR LIFE by Stephen C. Lundin, John Christensen and Harry Paul, an interesting take on how the FISH! workplace principles of Play, Make Their Day, Choose Your Attitude, and Be Present can also be applied to ... → Click here to read more reviews.

59.		What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales by Ram Charan Manufacturer: Tantor Media	List Price: $49.99 Our Price: $28.16 You Save: $ 21.83 (44%) Prices subject to change
Summary: Author Hits a Home Run With This Book! Content: Ram Charan is outstanding at presenting the customer's perspective in the sales process. Often times sales people get hung up selling themselves, their company and on product features rather than focusing on customer needs. Turning things around and having ... → Click here to read more reviews.

60.		SugarCRM For Dummies (For Dummies (Computer/Tech)) by Karen S. Fredricks Manufacturer: For Dummies	List Price: $24.99 Our Price: $15.60 You Save: $ 9.39 (38%) Prices subject to change
Summary: Content:

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