Browse Customer Service

61.		Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! by Jeff Gee Manufacturer: McGraw-Hill	List Price: $14.95 Our Price: $7.00 You Save: $ 7.95 (53%) Prices subject to change
Summary: Perfect Basis for Customer Service Training Content: I have read numerous books on customer service and most of them bore me, few provide any new insight and fewer still focus on coaching attitudes to alter actions. Jeff and Val really get to the heart of what customer service is all about. Here is a testament ... → Click here to read more reviews.

62.		Chief Customer Officer : Getting Past Lip Service to Passionate Action by Jeanne Bliss Manufacturer: Jossey-Bass	List Price: $27.95 Our Price: $8.99 You Save: $ 18.96 (68%) Prices subject to change
Summary: Most Pragmatic Guide to CEM Content: Jeanne tells it like it is, from the trenches, with practical recommendations for making customer experience management (CEM) work throughout the company. She lays out the common pitfalls, helps you think systemically, and guides you in getting it right the ... → Click here to read more reviews.

63.		Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World by Pete Blackshaw Manufacturer: Doubleday Business	List Price: $21.95 Our Price: $9.75 You Save: $ 12.20 (56%) Prices subject to change
Summary: The Guy Who Coined the Term Consumer-Generated Media Content: There's no one more qualified to write a book about consumer-generated media (CGM) than Pete Blackshaw, the guy who actually coined the now-ubiquitous term. "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000" may not be the only ... → Click here to read more reviews.

64.		The Service Profit Chain by James L. Heskett Manufacturer: Free Press	List Price: $32.50 Our Price: $5.81 You Save: $ 26.69 (82%) Prices subject to change
Summary: Excellent book, bad typographical expression Content: A practical book on important topics to make money through services. Pertinent examples and well designed links between Employees satisfaction/loyalty, customer satisfaction/loyalti, growth stability, operating strategies: to put it bluntly, results ... → Click here to read more reviews.

65.		Call Centers For Dummies (For Dummies (Computer/Tech)) by R‚al Bergevin Manufacturer: For Dummies	List Price: $24.99 Our Price: $15.67 You Save: $ 9.32 (37%) Prices subject to change
Summary: Call Centers for Dummies Content: This is an excellent, comprehensive overview of call centers, including specific metrics to be tracked and measured. Call center locations, set up and on-going operations are also covered. ... → Click here to read more reviews.

66.		The Executive Guide to Call Center Metrics by James C. Abbott Manufacturer: Robert Houston Smith Publishers	List Price: $34.95 Our Price: $19.95 You Save: $ 15.00 (43%) Prices subject to change
Summary: Failed to deliver on its title Content: This book missed the mark in so many ways that I am baffled by earlier positive reviews. It is poorly written, ineptly edited, repetitive and confusing. Perhaps most importantly, it offers little real substance regarding how to use the most important call ... → Click here to read more reviews.

67.		Join the Conversation: How to Engage Marketing-Weary Consumers with the Power of Community, Dialogue, and Partnership by Joseph Jaffe Manufacturer: Wiley	List Price: $29.95 Our Price: $14.00 You Save: $ 15.95 (53%) Prices subject to change
Summary: Jaffe is right on! Content: In his newest book, Join the Conversation, Jaffe hits the nail on the head. Marketers need to come to terms with social media and understand that we now have the tools for building connections with consumers via the Internet. Conversational marketing give ... → Click here to read more reviews.

68.		At Your Service: A Hands-On Guide to the Professional Dining Room by Culinary Institute of America Manufacturer: Wiley	List Price: $29.95 Our Price: $10.99 You Save: $ 18.96 (63%) Prices subject to change
Summary: At Your Service, A Hands-on Guide to the Proffessonal Dining Rom Content: I only bought this book for my Restaurant Management class homework. I was suprised to find out that there was no question and answers at the end of each chapters, like most of my text books for class. Overall the book was very informative. I especially liked ... → Click here to read more reviews.

69.		Successful Large Account Management by Robert B. Miller Manufacturer: Henry Holt & Company	List Price: $27.50 Our Price: $3.89 You Save: $ 23.61 (86%) Prices subject to change
Summary: One of the Best Advices Ever on Account Management Content: The issue with most Key Account Managers out there is that they are more focused on maintaining the "relationship" with 1 or 2 players in that account, and then let it grow organically. LAMP provides the insights on how you can not only defend ... → Click here to read more reviews.

70.		Services Marketing by Valarie Zeithaml Manufacturer: McGraw-Hill/Irwin	List Price: $117.81 Our Price: $8.00 You Save: $ 109.81 (93%) Prices subject to change
Summary: Solid Introduction for E-Marketing Content: For online marketing, this book is one of the better ones on the bookshelf. The case studies are excellent and engaging, although the rest of the book was lengthy and difficult to read and retain over the course of a semester. This book, like most textbooks, ... → Click here to read more reviews.

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