Browse Customer Service

71.		The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price Manufacturer: Jossey-Bass	List Price: $27.95 Our Price: $15.39 You Save: $ 12.56 (45%) Prices subject to change
Summary: A how-to guide for better customer service Content: This is a tremendous book laying out a systematic approach for better customer service. Predicated on the idea that customers want your product to "just work" and that they DON'T want a "relationship" with you, it challenges many of the customer service practices ... → Click here to read more reviews.

72.		The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World by C.Britt Beemer Manufacturer: McGraw-Hill	List Price: $26.95 Our Price: $12.90 You Save: $ 14.05 (52%) Prices subject to change
Summary: The Customer Rules, author Robert Shook Rules! Content: I am a fan of Robert Shook and I always find his books insightful and informative. This book is no exception and I congratulate him and his co-author Britt Beemer on a well researched and thoughtful presentation on how to win customer loyalty. In these difficult ... → Click here to read more reviews.

73.		Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser by Jagdish N. Sheth Manufacturer: Free Press	List Price: $15.00 Our Price: $2.95 You Save: $ 12.05 (80%) Prices subject to change
Summary: significant read for any client servicing professional Content: this is an understated gem of a book. typically you find the core of a book lying within a few chapters but I felt this book was very balanced, each chapter contributing a different perspective to how to create clients for life. the authors illustrated ... → Click here to read more reviews.

74.		Bag the Elephant by Steve Kaplan Manufacturer: Workman Publishing Company	List Price: $13.95 Our Price: $5.49 You Save: $ 8.46 (61%) Prices subject to change
Summary: Pragmatic B2B Sales Mentality Content: Bag The Elephant is not merely about sales techniques to win large clients; more importantly, it is about the underlying mentality required to become successful & sustainable in selling to large corporations. Steve Kaplan's witty writing style & numerous examples ... → Click here to read more reviews.

75.		Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (Updated and Expanded Edition) by Brad Cleveland Manufacturer: ICMI Press	List Price: $39.95 Our Price: $26.34 You Save: $ 13.61 (34%) Prices subject to change
Summary: A Must-Read for call center professionals! Content: I've been in the call center industry for over 6 years but the content of this book presented a lot of refreshing insights about managing a center. I also like the fact that the book is such an easy read--Brad Cleveland used clear and concise vocabulary in ... → Click here to read more reviews.

76.		Guerrilla Marketing in 30 Days by Jay Conrad Levinson Manufacturer: Entrepreneur Press	List Price: $19.95 Our Price: $5.78 You Save: $ 14.17 (71%) Prices subject to change
Summary: Guerrilla Marketing? Content: This book tells it all in a slightly different way that is interesting but it is basically the same thing that Zig Ziglar or Napoleon Hill told us years ago. ... → Click here to read more reviews.

77.		Data Mining Techniques: For Marketing, Sales, and Customer Support by Michael J. A. Berry Manufacturer: Wiley	List Price: $60.00 Our Price: $16.51 You Save: $ 43.49 (72%) Prices subject to change
Summary: Excellent book for Data Mining Content: As a novice to data mining, I was searching for a book that would explain the concepts, NOT mathematical formulas. This text provides the reader with a clear and comprehensive explanation of each concept, provided examples, and the readability is excellent. ... → Click here to read more reviews.

78.		Customer Mania! It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard Manufacturer: Free Press	List Price: $19.95 Our Price: $2.17 You Save: $ 17.78 (89%) Prices subject to change
Summary: A page-turning read steeped in the senses of yesteryear. Content: Former college instructor and journalist R. D.. Snowcroft presents The Blanchard Brothers Film Company, a novel set at the beginning of the twentieth century - when motion pictures were just beginning to spread as a form of popular entertainment in the nickelodeons ... → Click here to read more reviews.

79.		Selling Today: Creating Customer Value and ACT! CRM Software Pkg (10th Edition) by Gerald L. Manning Manufacturer: Prentice Hall	List Price: $177.33 Our Price: $89.00 You Save: $ 88.33 (50%) Prices subject to change
Summary: Selling Today book Content: Book was as described, however delivery was a little slow. Overall, good experience though. ... → Click here to read more reviews.

80.		Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life by Phil Fragasso Manufacturer: Wiley	List Price: $26.95 Our Price: $15.06 You Save: $ 11.89 (44%) Prices subject to change
Summary: Educational, yet entertaining. Easy to read, digest, and implement Content: Marketing For Rainmakers is a great book for both experienced and novice marketers alike. For one who has been in the marketing business for years, the book helps you approach known techniques from a different perspective. And for those new ... → Click here to read more reviews.

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