Browse Customer Service

81.		Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers by Kirk Kazanjian Manufacturer: Doubleday Business	List Price: $24.95 Our Price: $1.88 You Save: $ 23.07 (92%) Prices subject to change
Summary: "Pick Up" Your Customer Service!!! Content: This book is AWESOME! Although Enterprise is a car rental company, many of their methods can be successfully applied to other businesses. Another great companion book to this is The Ultimate Question by Fred Reicheld. They both make the assertion that you ... → Click here to read more reviews.

82.		Oracle CRM On Demand Reporting (Osborne Oracle Press) by Michael D. Lairson Manufacturer: McGraw-Hill Osborne Media	List Price: $49.99 Our Price: $29.92 You Save: $ 20.07 (40%) Prices subject to change
Summary: Content:

83.		Supply Chain Management (3rd Edition) by Sunil Chopra Manufacturer: Prentice Hall	List Price: $160.00 Our Price: $73.95 You Save: $ 86.05 (54%) Prices subject to change
Summary: Excellent Book on SCM Content: I am currently using this book in my Master of Professional Studies in Supply Chain Management program at Penn State University and I have found the book to be very useful. When I compare this textbook with the books I used when I completed my MBA in 2003, ... → Click here to read more reviews.

84.		Harvard Business Review on Customer Relationship Management by C. K. Prahalad Manufacturer: Harvard Business School Press	List Price: $19.95 Our Price: $1.62 You Save: $ 18.33 (92%) Prices subject to change
Summary: Excellent presentation of perspectives Content: I bought this book along with the book "Managing customer Relationships" a strategic framework by Peppers and Rogers and read both. This book is very concise, easy to read and a powerful capsule of valuable perspectives by different experts on ... → Click here to read more reviews.

85.		Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation by Lisa Ford Manufacturer: Adams Media	List Price: $12.95 Our Price: $1.05 You Save: $ 11.90 (92%) Prices subject to change
Summary: The many fine examples will you show that such service can be provided! Content: Customer service seems to be one of those things that everybody complains about, and it is also something that rarely seems to get better . . . yet rather give up hoping that things will ever improve, there is something that can be done; ... → Click here to read more reviews.

86.		Lessons in Service from Charlie Trotter by Ed Lawler Manufacturer: Ten Speed Press	List Price: $24.95 Our Price: $13.96 You Save: $ 10.99 (44%) Prices subject to change
Summary: Trotter is in the top 50 for a reason Content: Charlie Trotter has integrity and ethic that shines through in this book. He will do almost anything for his guests and his community. He teaches a lot about how to run a restaurant and having a great attitude about it. I thought I was going to get a book ... → Click here to read more reviews.

87.		Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett Manufacturer: Harvard Business School Press	List Price: $35.00 Our Price: $21.85 You Save: $ 13.15 (38%) Prices subject to change
Summary: Cultivating employees and customers to act like owners Content: The Service Profit Chain was revolutionary in its eloquent argument that proper management of employees is essential to creating sustained value for customers and owners. That book alluded to an aspirational state where employees and customers would act like ... → Click here to read more reviews.

88.		Branded Customer Service: The New Competitive Edge by Janelle Barlow Manufacturer: Berrett-Koehler Publishers	List Price: $19.95 Our Price: $1.40 You Save: $ 18.55 (93%) Prices subject to change
Summary: The authors got it right Content: Janelle Barlow and Paul Stewart got it right. Having spent my entire 30 year professional career in the services industry it was clear the book was based not only on comprehensive research but also on practical experience. Their theories and advice can and ... → Click here to read more reviews.

89.		Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison by Joe Calloway Manufacturer: Wiley	List Price: $18.95 Our Price: $10.12 You Save: $ 8.83 (47%) Prices subject to change
Summary: Stand Out From The Competition Content: Joe Calloway has a way of connecting with the reader in "Becoming A Category of One". As you read the pages of this book, you will sense that he is talking to you at a level of your business soul. In a world where nearly everything is becoming ... → Click here to read more reviews.

90.		Satisfaction: How Every Great Company Listens to the Voice of the Customer by Chris Denove Manufacturer: Portfolio Trade	List Price: $14.95 Our Price: $2.21 You Save: $ 12.74 (85%) Prices subject to change
Summary: Quantifying Excellent Customer Service Content: So many companies speak of customer service and its importance. As a certified brand strategist, I find that many times the talk of customer service is just that - talk. Organization leaders keep hearing that good customer service is important, but ... → Click here to read more reviews.

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