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1.		Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard Manufacturer: William Morrow	List Price: $21.95 Our Price: $6.00 You Save: $ 15.95 (73%) Prices subject to change
Summary: This is one of the best management books ever written, made even better by the simplicity of the presentation. Content: By definition, a "raving fan" is a customer that is so happy with your company that they praise your actions to anyone who might possibly listen. They are the best form of advertisement and the hardest to acquire. Changing your customer service strategy so ... → Click here to read more reviews.

2.		Consumer Behavior (8th Edition) by Michael R. Solomon Manufacturer: Prentice Hall	List Price: $173.33 Our Price: $138.66 You Save: $ 34.67 (20%) Prices subject to change
Summary: Good Read Content: Useful book, includes thinking on both consumer behavior and relevant market strategies. Good read for marketing beginners. ... → Click here to read more reviews.

3.		Consumer Behavior (9th Edition) by Leon Schiffman Manufacturer: Prentice Hall	List Price: $173.33 Our Price: $74.25 You Save: $ 99.08 (57%) Prices subject to change
Summary: Content:

4.		Hot Prospects: The Proven Prospecting System to Ramp Up Your Sales Career by Bill Good Manufacturer: Scribner	List Price: $28.00 Our Price: $17.36 You Save: $ 10.64 (38%) Prices subject to change
Summary: Hot Prospects is Hot Content: I have been working with Bill Good for the last 18 years and he and his system have built my practice. Reading his latest book is like getting a large boast of energy to build some more. This book is laid out in such a way that no one following the instructions ... → Click here to read more reviews.

5.		Supply Chain Management (3rd Edition) by Sunil Chopra Manufacturer: Prentice Hall	List Price: $157.33 Our Price: $67.55 You Save: $ 89.78 (57%) Prices subject to change
Summary: Excellent Book on SCM Content: I am currently using this book in my Master of Professional Studies in Supply Chain Management program at Penn State University and I have found the book to be very useful. When I compare this textbook with the books I used when I completed my MBA in 2003, ... → Click here to read more reviews.

6.		The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli Manufacturer: McGraw-Hill	List Price: $24.95 Our Price: $13.24 You Save: $ 11.71 (47%) Prices subject to change
Summary: below expectations Content: I found this book to be redundant and boring. I also must say that I work for the Ritz-Carlton currerntly. ... → Click here to read more reviews.

7.		The Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld Manufacturer: Harvard Business School Press	List Price: $29.95 Our Price: $6.00 You Save: $ 23.95 (80%) Prices subject to change
Summary: Food for Thought Content: As the owner of a very small business I am not going to be implementing any type of large-scale statistical analysis to determine NPS as the book suggests - it is just too expensive for my company. However, this book does provide a lot of fodder for thinking ... → Click here to read more reviews.

8.		Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know by Jeffrey Gitomer Manufacturer: Bard Press	List Price: $30.00 Our Price: $9.98 You Save: $ 20.02 (67%) Prices subject to change
Summary: Easy read and to the point Content: The author has a good understanding of what customers want, what customers demand. It's an easy read with solutions to day to day challenges. ... → Click here to read more reviews.

9.		Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations by Leonard L. Berry Manufacturer: McGraw-Hill	List Price: $27.95 Our Price: $16.01 You Save: $ 11.94 (43%) Prices subject to change
Summary: smarter than the average bureaucrat Content: Management Lessons from Mayo Clinic is akin to Donald Trump giving tact lessons Bill Clinton and John Edwards giving Monogamy Lessons and Don Rumsfeld and Dick Cheney giving effective War strategy lessons. Mayo Clinic is the New York Yankees of Medicine. Like ... → Click here to read more reviews.

10.		Services Marketing by Valarie A. Zeithaml Manufacturer: McGraw-Hill/Irwin	List Price: Our Price: $80.00 You Save: $ (%) Prices subject to change
Summary: Solid Introduction for E-Marketing Content: For online marketing, this book is one of the better ones on the bookshelf. The case studies are excellent and engaging, although the rest of the book was lengthy and difficult to read and retain over the course of a semester. This book, like most textbooks, ... → Click here to read more reviews.

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