Browse Total Quality Management

21.		Apollo Root Cause Analysis: A New Way of Thinking by Dean L. Gano Manufacturer: Apollonian Publications	List Price: $19.95 Our Price: $12.54 You Save: $ 7.41 (37%) Prices subject to change
Summary: this book got 4 stars? Content: It's hard to believe anyone gave this book 4 or 5 stars. I needed another RCA book to flesh out a presentation I was doing. I rush ordered this book because it had some good ratings. One description that the author gives of himself is "philosopher." This ... → Click here to read more reviews.

22.		The Kaizen Pocket Handbook by Kenneth W. Dailey Manufacturer: DW Publishing Co.	List Price: $7.95 Our Price: $7.95 You Save: $ (%) Prices subject to change
Summary: Good reference Content: Good reference panflet, clear and to the point Provide clear and simple tools to explain some of the lean steps requiered. ... → Click here to read more reviews.

23.		The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (Norddstrom Way) by Robert Spector Manufacturer: Wiley	List Price: $24.95 Our Price: $24.94 You Save: $ 0.01 (0%) Prices subject to change
Summary: Incredibly inspiring Content: While working as a Sales Analyst for a major apparel marketing firm, my boss gave this book to his entire team as an xmas gift. After finishing this book, I went out and got myself as second job as a part time sales person. I was so inspired by ... → Click here to read more reviews.

24.		The Handbook of Program Management: How to Facilitate Project Succss with Optimal Program Managment by James T Brown Manufacturer: McGraw-Hill	List Price: $49.95 Our Price: $31.32 You Save: $ 18.63 (37%) Prices subject to change
Summary: Sometimes it is about rocket science Content: The Handbook of Program Management is extremely well written. It is easy to forget that much of Project Management comes from the space program. The book proved to be a very quick read and loaded with excellent insight into Program Management. The section ... → Click here to read more reviews.

25.		Customer Service for Dummies by Keith Bailey Manufacturer: For Dummies	List Price: $19.99 Our Price: $0.49 You Save: $ 19.50 (98%) Prices subject to change
Summary: A useful addition to your customer service library Content: As with other 'Dummies' books this provides a pretty comprehensive overview of the subject. The authors are experienced professionals in the field and clearly have much expertise to share. The 'Dummies' books are laid out in an appealing and easy to digest ... → Click here to read more reviews.

26.		The New Lean Pocket Guide XL by Keith Bailey Manufacturer: MCS Media, Inc.	List Price: $12.95 Our Price: $12.95 You Save: $ (%) Prices subject to change
Summary: A book that distinguishes itself from the others! Content: The New Lean Pocket Guide XL is a great addition to our training materials. This larger size, new topics on Lean Office and Six Sigma, and most importantly, the numerous digital photos makes this book a benchmark in the industry. We distribute these in all ... → Click here to read more reviews.

27.		Root Cause Analysis: Simplified Tools and Techniques, Second Edition by Bjørn Andersen and Tom Fagerhaug Manufacturer: ASQ Quality Press	List Price: $52.50 Our Price: $51.00 You Save: $ 1.50 (3%) Prices subject to change
Summary: Problem Solving for everyone Content: If you are looking for a basic, easy to comprehend text on problem-solving in your business or job role, this is the one for you. It will first explain you, what exactly root cause analysis means and how is it different from fixing the problem. → Click here to read more reviews.

28.		The Logical Thinking Process: A Systems Approach to Complex Problem Solving by H. William Dettmer Manufacturer: Amer Society for Quality	List Price: $84.00 Our Price: $79.98 You Save: $ 4.02 (5%) Prices subject to change
Summary: Great systematization Content: While deepening my knowledge on the Theory of Constraint, I was looking for something that could give me a complete and systematic approach to the Thinking Process. I must say that this book is really fulfilling my needs. ... → Click here to read more reviews.

29.		The New Economics for Industry, Government, Education - 2nd Edition by W. Edwards Deming Manufacturer: The MIT Press	List Price: $27.00 Our Price: $17.00 You Save: $ 10.00 (37%) Prices subject to change
Summary: Dr. Deming Fan Content: This book is excellently written by the late Dr. W. Edward Deming who was "heckled" out of America post-World War II by the American management leaders for his less-then-conventional managerial practices. After being heckled in America he was invited to Japan ... → Click here to read more reviews.

30.		Sales and Marketing the Six Sigma Way by W. Edwards Deming Manufacturer: Kaplan Business	List Price: $27.00 Our Price: $11.87 You Save: $ 15.13 (56%) Prices subject to change
Summary: Data-driven Process Improvement Content: Sales and Marketing the Six Sigma Way is a great conceptual introduction to Six Sigma. Six Sigma is most known as a quality control system for reducing manufacturing defects at companies such as Motorola and General Electric. This book explains ... → Click here to read more reviews.

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