Browse Total Quality Management

71.		Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success by Leonard L. Berry Manufacturer: Free Press	List Price: $28.00 Our Price: $4.31 You Save: $ 23.69 (85%) Prices subject to change
Summary: How and why humane core values sustain human service energy Content: I recently re-read this book (1999) and Berry's previously published On Great Service (1996), curious to know how well they have held up since they were first published. My conclusion? Rock-solid. In fact, both books are even more relevant - and more ... → Click here to read more reviews.

72.		Dr. Deming: The American Who Taught the Japanese About Quality by Rafael Aguayo Manufacturer: Fireside	List Price: $20.95 Our Price: $4.99 You Save: $ 15.96 (76%) Prices subject to change
Summary: Great book on Deming principles Content: This is a great book on the principles of Deming. It contains much of the same information as Out of Crisis, but is more readable (though less detailed). This book (and Deming) changed the way I looked at quality. ... → Click here to read more reviews.

73.		Get There Early: Sensing the Future to Compete in the Present by Bob Johansen Manufacturer: Berrett-Koehler Publishers	List Price: $27.95 Our Price: $7.34 You Save: $ 20.61 (74%) Prices subject to change
Summary: Prepare for the future! "Get There Early" Content: We cannot predict the future, but we can prepare for and possibly shape the outcomes. This is a really great book that conveys a process of "Foresight to Insight to Action" to make sense of, and to address possible futures. Further discussion about gleaning ... → Click here to read more reviews.

74.		The Big Book of Six Sigma Training Games: Proven Ways to Teach Basic DMAIC Principles and Quality Improvement Tools (Big Book Series) by Chris Chen Manufacturer: McGraw-Hill	List Price: $21.95 Our Price: $11.07 You Save: $ 10.88 (50%) Prices subject to change
Summary: Average Content: Not very practical and very difficult to be able to implement. Could have been alot simpler - will keep looking ... → Click here to read more reviews.

75.		Introducing Operations Management: Wall Street Journal Series (Wall Street Journal Handbook) by Jack R. Meredith Manufacturer: Wiley	List Price: $75.30 Our Price: $8.00 You Save: $ 67.30 (89%) Prices subject to change
Summary: Required textbook for a class Content: I rarely ever actually use my "required" textbooks for my classes except as a reference or maybe to clarify a point. However, for this particular class, there was no classroom instruction so I was required to actually sit down and open the book. → Click here to read more reviews.

76.		Total Quality: Management, Organization and Strategy by James R. Evans Manufacturer: South-Western College Pub	List Price: $105.95 Our Price: $36.44 You Save: $ 69.51 (66%) Prices subject to change
Summary: Lot's of HUGE sentences... Content: This text was required for a recent college course I took. There is a lot of great information in this book, but my biggest complaint is from an editorial angle. If I were to grade this book as an instructor in English composition, I would give it two stars. ... → Click here to read more reviews.

77.		A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement by Rajesh K. Tyagi Manufacturer: FT Press	List Price: $34.99 Our Price: $21.94 You Save: $ 13.05 (37%) Prices subject to change
Summary: A great read for those involved in enhancing business performance Content: The Service Scorecard comprehensively explores the service environment and how performance measurement framework needs to be different given the challenges in measuring services. Most literature on performance measurement has focused on products which are ... → Click here to read more reviews.

78.		The Product Manager's Field Guide : Practical Tools, Exercises, and Resources for Improved Product Management by Linda Gorchels Manufacturer: McGraw-Hill	List Price: $29.95 Our Price: $14.09 You Save: $ 15.86 (53%) Prices subject to change
Summary: Best for beginners in Product Management Content: This is a very good book if you are new to product management or are making a career switch from a non-managerial career to product management. If you have managed one or two product life cyles in the past, you are less likely to benefit from it. → Click here to read more reviews.

79.		Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services by J. M. Juran Manufacturer: Free Press	List Price: $66.00 Our Price: $16.95 You Save: $ 49.05 (74%) Prices subject to change
Summary: A foundation for the project management process that is not frequently noticed Content: In this year when Juran's very long life and career ended, it is good to reflect on his large and persistent contribution to the practice of manangement. Juran's career started in manufactoring (right here in Chicago at the Western Electric plant). ... → Click here to read more reviews.

80.		Best Practices in Lean Six Sigma Process Improvement by Richard J. Schonberger Manufacturer: Wiley	List Price: $45.00 Our Price: $24.82 You Save: $ 20.18 (45%) Prices subject to change
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(183 products are listed in this category.)

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