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Raving Fans: A Revolutionary Approach To Customer Service
by Ken Blanchard
Manufacturer: William Morrow |
List Price: $21.95
Our Price: $3.44
You Save: $ 18.51 (84%)
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Summary: This is one of the best management books ever written, made even better by the simplicity of the presentation.
Content: By definition, a "raving fan" is a customer that is so happy with your company that they praise your actions to anyone who might possibly listen. They are the best form of advertisement and the hardest to acquire. Changing your customer service strategy so ... → Click here to read more reviews. | |
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| 7. |
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Six Sigma for Dummies
by Craig Gygi
Manufacturer: For Dummies |
List Price: $21.99
Our Price: $11.09
You Save: $ 10.90 (50%)
Prices subject to change
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Summary: This Book Is Essential Material!!!
Content: I also own the definitive textbook on Six Sigma - "The Six Sigma Handbook" by Pyzdek. However, that being said. Pyzdek's book is over 800 pages long. And while it is the definitive textbook on the subject, Six Sigma For Dummies by Gygi can tell you every ... → Click here to read more reviews. | |
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What is Lean Six Sigma
by Michael L. George
Manufacturer: McGraw-Hill |
List Price: $12.00
Our Price: $5.79
You Save: $ 6.21 (52%)
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Summary: Ouch
Content: I'm sorry but this book lacks any depth at all. I would recommend not buying this book. This is superficial coverage and should only be read by those who know absolutely nothing about quality management. ... → Click here to read more reviews. | |
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