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Browse Call Centre Management

1. One Grump or Two: The Grumpy Guide to Modern Life, from Call Centres to Getting a Decent Cup of Tea One Grump or Two: The Grumpy Guide to Modern Life, from Call Centres to Getting a Decent Cup of Tea
by Arthur Grump
Manufacturer: Portico
List Price: £9.99
Our Price: £4.32
You Save: £ 5.67 (57%)
Prices subject to change
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2. Call to Action: Secret Formulas to Improve Online Results Call to Action: Secret Formulas to Improve Online Results
by Bryan Eisenberg
Manufacturer: Nelson Books an imprint of Thomas Nelson Publishers
List Price: £9.99
Our Price: £3.30
You Save: £ 6.69 (67%)
Prices subject to change
Summary: Lots of why but little how
Content: The purpose of this book is to increase your conversion rate, in other words sales on your site using a multitude of different methods. It tries to cover all bases everything from usability issues, writing effective persuasive copy, web analytics, understanding ...
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3. Understanding the Linux Kernel Understanding the Linux Kernel
by Daniel Bovet
Manufacturer: O'Reilly Media, Inc.
List Price: £35.50
Our Price: £20.72
You Save: £ 14.78 (42%)
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Summary: Experienced sysadmin topics
Content: This book is excellent way to get know how Linux kernel works and what it does. For person like me, sysadmin for some years already, the book clarifies what makes operating system to behave some way or other. I will not recommend this book for any junior sysadmin, ...
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4. Configuring Call Manager and Unity: A Step-by-Step Guide Configuring Call Manager and Unity: A Step-by-Step Guide
by David Bateman
Manufacturer: Cisco Press
List Price: £39.99
Our Price: £19.99
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5. That's What I Call Jargon That's What I Call Jargon
by John Murray
Manufacturer: New Island Books
List Price: £11.99
Our Price: £6.99
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6. Call Me Ted Call Me Ted
by Ted Turner
Manufacturer: Business Plus Imports
List Price: £14.99
Our Price: £9.89
You Save: £ 5.10 (34%)
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7. Judgment: How Winning Leaders Make Great Calls Judgment: How Winning Leaders Make Great Calls
by Noel M. Tichy
Manufacturer: Portfolio
List Price: £16.99
Our Price: £10.02
You Save: £ 6.97 (41%)
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Summary: Savvy study of judgment and decision-making
Content: This book's focus fills a hole in the literature on leadership. Bestselling authors Noel M. Tichy and Warren G. Bennis concentrate on a key issue that is central to leadership: how leaders make judgment calls, and how you should make, execute and evaluate ...
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8. One Night at the Call Centre One Night at the Call Centre
by Chetan Bhagat
Manufacturer: Black Swan
List Price: £6.99
Our Price: £1.99
You Save: £ 5.00 (72%)
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Summary: Waste of paper!
Content: Absolutely awful with no redeeming features - don't waste your time reading this and don't believe the review or synopsis - I've actually read the book!
FYI the call centre workers are not selling white goods to americans.
Ok then, is this written ...
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9. Never Cold Call Again: Achieve Sales Greatness without Cold Calling: Achieve Sales Greatness Without Cold Calling Never Cold Call Again: Achieve Sales Greatness without Cold Calling: Achieve Sales Greatness Without Cold Calling
by Rumbauskas, Frank J. Jr.
Manufacturer: John Wiley & Sons
List Price: £11.99
Our Price: £6.24
You Save: £ 5.75 (48%)
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Summary: For complete beginners
Content: If cold-calling is your only method of selling (which presumably means you're either daft or have been in a coma for a couple of decades) then this book will be riveting.

If however you've had your eyes opened to other possibilities, then this ...
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10. One Night at the Call Center One Night at the Call Center
by Chetan Bhagat
Manufacturer: Ballantine Books
List Price: £9.38
Our Price: £4.47
You Save: £ 4.91 (52%)
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